Order & Shipment

⌘ What Information Do I Need To Provide You In Relation To My Order?

Basic information is required i.e. your contact number, email, delivery and/or billing address, size, mode of payment and details.

⌘ Which Currency Can I Use To Place My Order?

We accept MYR & USD currencies.

⌘ Do I Need To Create A Morimaia Account To Make A Purchase?

You do not need to create an account to make a purchase. However, we recommend that you set up Morimaia account to enjoy hassle free management of your orders, which includes saving your payment information, address details and reviewing your order history.

⌘ How Do I Place An Order?

Simply follow these steps:

  1. Login to www.morimaia.com
  2. Shop by browsing through any of our products and view more details on each product page.
  3. Add your chosen size to your shopping cart by clicking on the ‘ADD TO CART’ button.
  4. Review the items you have selected by clicking on the ‘VIEW CART. To delete an item from your shopping cart, click on the ‘x‘ button under Remove next to the item.
  5. To finalize your purchase, click ‘PROCEED TO CHECKOUT’ and follow the instructions to complete your payment.

If you are interested in an item which is not available online, you may contact us at [email protected] for further assistance.

⌘ How Do I Track My Order / Shipment?

You should be receiving an email to confirm your order and tracking number after successful processing of payment.

⌘ When Will You My Order?

Order will be processed within 3 working days. For order which is placed on weekend or Public Holiday, they will be processed beginning the next working day.

Estimated delivery time is provided on the product page of your chosen item. Please note that you will be updated once the order has been shipped. 

⌘ How Do I Know If An Item Is Out Of Stock?

The size list on the product page will specify whether your size is available to purchase or ‘Out of Stock’.

Please note that the item in your shopping cart does not guarantee availability of stock until your purchase is completed. If you are interested in an item which is not available to purchase online, you can email us at [email protected], and we will update you once the item is made available.

⌘ If The Item I Want Is Currently Out Of Stock, Can I Still Order It?

The item will be marked as out of stock. It will be available once we have restocked. Please write to us and we will let you know when new stock arrives.

⌘ How Will I Know If My Order Is Successful?

After you have placed your order, you will receive an email confirming we have received your order. Once the details have been verified, your order will be accepted, and the item will then be dispatched. You will receive a further email notification once your order is dispatched.

Our team will be in touch with you should there be any need to verify further details.

⌘ Can I Cancel Or Amend Any Of My Order Details?

Unfortunately, once your order has been placed, we are unable to change any of the details as we work towards in fulfilling your order as soon as possible.

Please note that we are unable to add or remove an item to an order.

Our team will be in touch with you should there be any need to verify further details.

⌘ Can I Combine Orders?

We can combine two orders together in the same shipment if the orders are made within 4 hours of each other provided the first order has not been shipped. Please email [email protected] and provide the order numbers you wish to combine shipment.

⌘ Do You Ship Internationally?

Yes, we do ship internationally, subject to different postage cost according to the final destination.

⌘ Which Countries Do You Ship To?

We ship globally except for these countries: Afghanistan, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Cote d’ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Jordan, Liberia, Libya, Moldova, Montenegro, Myanmar (Burma), Nigeria, North Korea, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, Syria, Togo, Yemen and Zimbabwe.

⌘ Do You Accept Bulk Orders?

We do accept bulk orders. If you wish to be our dealer/ reseller, you may contact us at [email protected]

⌘ Can I Get Discount For Bulk Orders?

Yes, there will be special discounts if you are appointed as our reseller / dealer.

⌘ What If My Payment Went Through But My Order Is Unsuccessful?

You shall get a notification via email. But if anything doesn’t seem right, please contact us at [email protected] for further assistance.